Pet Care Cancellation Policies

In order for Private Pet Pal to be able to provide quality pet care services to as many people as possible, we ask that you be aware of these policies.

However, we understand life happens and emergencies aren’t planned and if your cancellation is a true emergency or health or weather-related cancel, please let us know so we can adjust your cancellation fees.

Pet Sitting and Drop-ins — 48-hour notice

Dog Walking — 48-hour notice

Pet Chauffeur — 48-hour notice

Overnight Stays — 5 days prior to first visit

Pet Parties — 7 days prior to party

Note: Changes or visit cancellations to CONFIRMED pet care visits must be updated prior to PRIVATE PET PAL starting services or the original invoice amount will be due.

Please know that we rely on the visit schedule set forth originally so if your schedule changes please let us know.

Please cancel through the booking portal or text/call 225-615-0139.

If you leave a voicemail, we’ll call and/or email a confirmation back so you know we received your message and cancelled your service. However, cancellations submitted via email, text or Facebook messaging might not be received in time for you to receive any refund or credit.

Same Day Cancellations

Your invoice amount will still be due if you cancel the same day of services unless the cancellation is the result of a true emergency, health or weather-related cancel.

Refunds 

A complete refund will be issued if we receive your cancellation in the time frame listed above. If cancellation is not received within the time frame listed below only 50% will be refunded.

This notice is current as of April 18, 2022. By completing our reservation process, you agree to these terms.

Thank you,

Allison Curran, Pet Care Specialist

Private Pet Pal